Return Policy
We want you to be happy with your purchase. If you’re not satisfied, you may return most items within 7 days of delivery for a full refund.
Eligibility
- Items must be unused, in original condition, and in the original packaging (with all tags attached).
- Proof of purchase (order number or receipt) is required.
- Certain items (e.g., final-sale, personalized, intimate apparel, or perishable goods) are not eligible for return.
How to Return
- Contact us at [support@hoyes.com.ng (mailto: support@hoyes.com.ng)] with your order number to request a return authorization.
- Ship the item back using a trackable method to the address we provide.
- Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.
Refunds Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–10 business days. Shipping charges are non-refundable.If you have any questions, please contact our customer support team.